THE TEAM

Narelle_Speaker_FutureofWork_Stage_Human

PRINCIPAL CONSULTANT, Narelle Stefanac

Narelle has led teams across a broad range of business functions including sales, marketing, product, strategic partnerships, customer success, workforce development and talent acquisition.  She has held senior positions within global organisations like Microsoft, LinkedIn and Laureate International Universities; and iconic domestic organisations like SEEK and RMIT University.  This breadth of experience provides a solid commercial context that helps her to solve for some of the most complex people challenges facing the future of work.

Working in the technology sector for over 16 years, Narelle is passionate about data driven go-to-market strategies, the critical role UX and CX plays in technology adoption behaviours, understanding the nuances exhibited by direct consumers in comparison to B2B customers across industry segments, and has strong operationalisation skills to turn objectives into outcomes.

Narelle has been the brand ambassador for several organisations, engaging in paid, earned and owned speaking events over the past 15 years.

PROJECTS

GLOBAL PROGRAM MANAGEMENT

Between 2021-2022 Narelle led Microsoft’s Global Skills Initiative (GSI), which was developed to support over 25M people globally who had been impacted by job losses as a result of COVID-19. Consulting to the Chief Learning Officer within Microsoft's Worldwide Learning Team, Narelle developed strategies to extend the reach and adoption of skills via the platform, to accelerate job-seeker recovery efforts. By 31 December 2021, more than 60M people globally had accessed training through the program.

WORKFORCE DEVELOPMENT SOLUTIONS

Narelle created the workforce development service offering for RMIT Online.  This involved the development of new product lines, CRM platforms, integrated eCommerce capability and a Customer Success Management function which is modelled off technology adoption principles with embedded growth marketing strategies designed to maximise activation, adoption and engagement.

LEARNING EXPERIENCE PLATFORMS (LXP)

In 2021, Narelle developed and piloted the Learning Experience Platform (LXP) for Microsoft's Global Skilling Initiative which was launched to upskill over 25M displaced workers globally.  In 2017, her team also released the first version of LinkedIn Learning's LXP to market, designed to help organisations transform their workforce by establishing on-demand access to learning, strengthening a growth mindset and providing rapid learning opportunities both professional and personal enhancing health and well-being.

GAMIFICATION AND EXPERIENTIAL LEARNING DESIGN

Narelle has worked with Workstar's enterprise customers including McDonalds, Westpac, Johnson&Johnson and QBE to identify ingrained behaviours that required structural change.  Understanding the learner profile, the technology adoption maturity and the desired outcomes, unique learning experiences were created and gamified to shift entire departments and organisations.  Learning projects spanned areas such as customer service, digital transformation, company values, third party sales and simulations.

MICRO-CREDENTIALING AS A SERVICE

Narelle worked with industry and RMIT Online to develop a fully online credentialing service, which recognises the pre-existing knowledge and experience of a workforce and validates this experience in the form of a credential that is industry and academically evaluated.

DIGITAL TRANSFORMATION PROJECTS

Narelle launched and embedded three digital transformation projects for Laureate International Universities.  These projects included a 24/7 Digital Career Centre to increase efficiencies in the engagement of students, support staff, academics and industry; an Alumni Social Ecosystem which leverages technology to create a platform for alumni to interact and give back to their communities, whilst also providing a channel for the university to extend the customer lifecycle and test new products; and a fully integrated professional assessment tool that assessed an individual's employability skills, with the MVP rolled out to all new students and later embedded into the curriculum across multiple faculties as part of a broader research project.

GO TO MARKET STRATEGY AND EXECUTION

As the National Training Manager at SEEK (Australia & New Zealand), Narelle formed part of the Go-to-market Strategy team and delivered strategies that were designed to structurally change the way customers engaged with new and existing products.  

GALLUP STRENGTHS COACHING TEAMS

Narelle established a team of 40 Gallup Strengths Coaches for Laureate International Universities to increase staff and student retention, becoming Australia's first Strengths-based University.  She has also deployed a strengths-based leadership model at both LinkedIn and RMIT University.